Return Policy

Detailed description of goods and/or services

The Company is a business in the logistics services industry that provides courier, packages and container shipment local and internationally,

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day domestic and 5 days maximum internationally, and delivery confirmed by way of tracking number with a signed signature from the recipient.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Akwaab Mart LTD is subject to availability. In cases of unavailability, Akwaaba Mart LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer Privacy policy

Shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Mart Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Akwaaba Mart PTY via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Akwaaba Mart LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Akwaab Mart PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, shall be governed by the Jurisdiction and laws of South Africa.

Variation

May, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by AKWAABA Mart LTD private company / based in South Africa trading as AKWAABA Mart and with registration number 2021/663168/07 whose country director is Abigail Walker

Contact details

Company Physical Address:3 PLANTATION ROAD EASTLEIGH, EDENVALE JOHANNESBURG SOUTH AFRICA
Email: INFO@AKWAABAEXPRESS.CO.ZA
Telephone: +27 600192892
“AKWAABA Mart PTY” maintains the http://www.akwaabaexpress.co.za/ Website ("Site").
"Visa or MasterCard debit and credit cards in ZAR, USD, EUR will be accepted for payment"
“South Africa is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in South Africa.