RETURNS(REFUNDS) POLICY

OUR COMMITMENT TO YOU

We will attempt to give you a refund or exchange on every item purchased at any Akwaaba Mart Store when you bring in your original receipt and issued Akwaaba Mart ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.

RETURN POLICY

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

Valid photo ID may be required.

 

WHERE TO RETURN PRODUCTS

Products can be returned or exchanged at any Akwaaba Mart Store within 90 days of purchase. Use our Store Locator to find the store nearest you.

 

EXCHANGES  

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Akwaaba Mart Store within 90 days of purchase, in its original condition and packaging, with your receipt and issue of Akwaaba Mart "Money"®. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our store locator to find the store nearest you.

 

* Akwaaba Mart Stores can verify purchases made using credit, debit or with the My Akwaaba Mart ‘Money’ loyalty program within 90 days after the date of purchase.

 

** Less the value of any Akwaaba Mart ‘Money’ or other benefit given at the time of the original purchase.

 

EXCLUSIONS

Some products at Akwaaba Mart are non-refundable and non-exchangeable. These include:

 

  • Gift Cards
  • Hockey Cards
  • Tinted paint and stain products
  • Products cut to length or modified
  • Fireworks
  • Clearance or final sale merchandise

 

Further details are available in store at Customer Service.

 

 

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